Subscribe to find out all our latest promos and happenings

Hi !  How can we help?

Frequently Asked Questions

I have made my booking, but a confirmation is yet to be received. What should I do?

After you make a booking with us, you will get an email confirming the booking within 24 hours. Make sure to check your inbox and spam or junk mail folders. If you do not receive an email within 24 hours, check your login dashboard for booking status or contact [email protected] with the relevant details.

Can I cancel my booking?

Yes. Cancellations can be made by emailing [email protected] with your full name, workshop details, reference number and reason (to help us improve our service). If your cancellation is made before the listed deadline, you can expect a full refund within 1 week.

Can I change my booking details after an order has been confirmed?

Yes! You can make changes to your booking details by emailing [email protected].

  • Attendee Name
  • Attendee Details (Contact Number, Email Address)
  • Time/ Dates (Only viable for request and not confirmation, and only if requested before the cancellation deadline)
  • Add a friend (or more)
  • Make a request

Will I be charged a fee for cancelling my booking?

If you complete your cancellation before the cancellation deadline, you will receive a 100% refund and no cancellation fee. If you cancel after the cancellation deadline, you will receive no refund at all – this is because vendors will have had to reject other students in order to maintain your slot.

Cancellations & Refunds

Can I cancel my booking?

Yes. Cancellations can be made by emailing [email protected] with your full name, workshop details, reference number and reason (to help us improve our service). If your cancellation is made before the listed deadline, you can expect a full refund within 1 week.

Where can I find a workshop’s cancellation policy?

You can find this in your booking confirmation, as well as on each workshop listing’s page.

Will I be charged a fee for cancelling my booking?

If you complete your cancellation before the cancellation deadline, you will receive a 100% refund and no cancellation fee. If you cancel after the cancellation deadline, you will receive no refund at all – this is because vendors will have had to reject other students in order to maintain your slot.

Can I transfer my booking details to someone else?

Yes. Just email [email protected] with your workshop details, the original workshop attendee’s name and the replacement attendee’s details.

How do I know if my booking was cancelled?

You will receive an email verifying your workshop cancellation.

Payment

Who’s going to charge my credit card and when?

Culturally charges your credit card when a booking request is made. If the experience provider is not able to fulfill the order, then you will receive a refund for the amount paid within 1 week.

Why do I need to provide my credit card details?

We request this to confirm your reservation request. Once the vendor has confirmed your requested time slot, the payments platform Culturally uses (Stripe.com) will deduct the required amount for your booking.

What fees are included or excluded from my booking?

Culturally does not charge a booking fee. Any additional charges or taxes you see are defined by the vendor and local tax rules. You can see any additional taxes in your booking’s price details.

What forms of payment do you accept?

Culturally accepts international credit cards including Visa, American Express and Mastercard as well as Alipay.

Are my credit card details safe?

Yes. Culturally uses a secure connection for your booking :

  • Your personal data and credit card details are encrypted.
  • Our secure server uses "Secure Socket Layer" (SSL) technology, the online industry’s standard.
  • Our SSL Certificate Technology is provided by GlobalSign.
  • We use Stripe.com, an online industry secure payments processing provider.
  • Our server does not save your credit card details in our own database.

Do I pay a reservation fee to Culturally?

No, we don’t charge any fees at all.

Can I make a booking without a credit card?

You will need a valid credit or debit card to guarantee a reservation request with all of our vendors.

Booking Details

I would like to book a team building activity or party activity. Is there a group rate?

For big bookings, please email us at [email protected] with your:

1. Group Size
2. Experience(s) you're interested in
3. Activity Date(s)
4. Location if it's offsite
5. Any other details

When is the latest I can book an experience?

We recommend bookings to be made at least 24 hours ahead of time to ensure confirmation(s). Each listing has a different booking requirement time, found by scrolling down to "Cancellation Policy" on the activity listing page. If however, you would like to enquire if a last minute booking is available, simply email us at [email protected] or call/message us from the information provided on our Contact Us Page . We often get back to you within the hour.

I'm intending to attend an experience by myself, can I join a course with minimum 2 people (or more) booking?

Please email us at [email protected] and we will enquire with our vendor for you. It is likely that the activity can be done, with an additional surcharge, which will be communicated to you in our response.

I have made my booking, but a confirmation is yet to be received. What should I do?

After you make a booking with us, you will get an email confirming the booking within 24 hours. Make sure to check your inbox and spam/junk mail folders. If you do not receive an email within 24 hours, check your login dashboard for booking status or contact [email protected] with the relevant details.

Can I change my booking details after an order has been confirmed?

Yes! You can make changes to your booking details by emailing [email protected] Details that can be changed include:

  • Attendee Name
  • Attendee Details (Contact Number, Email Address)
  • Time/ Dates (Only viable for request and not confirmation, and only if requested before the cancellation deadline)
  • Add a friend (or more)
  • Make a request

Why do I need to pre-select an alternate booking time?

Workshop availability is set by Culturally’s vendors. In the rare event that a workshop books out during the customer’s purchase time, or during unforeseen circumstances, Culturally aims to make the transaction as seamless as possible by offering both customer and vendor a secondary booking time to ensure higher confirmation success rates.

What is the difference between a “Private,” “Public” and “Pooled” workshop?

A private workshop is one attended only by members included in your own booking. A public workshop is open to the vendors’ own customers and will be given in the local language the workshop is located in (E.g. Chinese in Shanghai).

Is there a price difference in “Private” and “Public” Workshops?

Yes. Public workshops are generally cheaper.

Can I get an invoice?

Yes :) Culturally can provide you with an invoice if you provide the relevant details to [email protected].