After you make a booking with us, you will get an email confirming the booking within 24 hours. Make sure to check your inbox and spam or junk mail folders. If you do not receive an email within 24 hours, check your login dashboard for booking status or contact [email protected] with the relevant details.
Yes. Cancellations can be made by emailing [email protected] with your full name, workshop details, reference number and reason (to help us improve our service). If your cancellation is made before the listed deadline, you can expect a full refund within 1 week.
Yes! You can make changes to your booking details by emailing [email protected].
If you complete your cancellation before the cancellation deadline, you will receive a 100% refund and no cancellation fee. If you cancel after the cancellation deadline, you will receive no refund at all – this is because vendors will have had to reject other students in order to maintain your slot.
Yes. Cancellations can be made by emailing [email protected] with your full name, workshop details, reference number and reason (to help us improve our service). If your cancellation is made before the listed deadline, you can expect a full refund within 1 week.
You can find this in your booking confirmation, as well as on each workshop listing’s page.
If you complete your cancellation before the cancellation deadline, you will receive a 100% refund and no cancellation fee. If you cancel after the cancellation deadline, you will receive no refund at all – this is because vendors will have had to reject other students in order to maintain your slot.
Yes. Just email [email protected] with your workshop details, the original workshop attendee’s name and the replacement attendee’s details.
You will receive an email verifying your workshop cancellation.
Culturally charges your credit card when a booking request is made. If the experience provider is not able to fulfill the order, then you will receive a refund for the amount paid within 1 week.
We request this to confirm your reservation request. Once the vendor has confirmed your requested time slot, the payments platform Culturally uses (Stripe.com) will deduct the required amount for your booking.
Culturally does not charge a booking fee. Any additional charges or taxes you see are defined by the vendor and local tax rules. You can see any additional taxes in your booking’s price details.
Culturally accepts international credit cards including Visa, American Express and Mastercard as well as Alipay.
Yes. Culturally uses a secure connection for your booking :
No, we don’t charge any fees at all.
You will need a valid credit or debit card to guarantee a reservation request with all of our vendors.
For big bookings, please email us at [email protected] with your:
1. Group Size
2. Experience(s) you're interested in
3. Activity Date(s)
4. Location if it's offsite
5. Any other details
We recommend bookings to be made at least 24 hours ahead of time to ensure confirmation(s). Each listing has a different booking requirement time, found by scrolling down to "Cancellation Policy" on the activity listing page. If however, you would like to enquire if a last minute booking is available, simply email us at [email protected] or call/message us from the information provided on our Contact Us Page . We often get back to you within the hour.
Please email us at [email protected] and we will enquire with our vendor for you. It is likely that the activity can be done, with an additional surcharge, which will be communicated to you in our response.
After you make a booking with us, you will get an email confirming the booking within 24 hours. Make sure to check your inbox and spam/junk mail folders. If you do not receive an email within 24 hours, check your login dashboard for booking status or contact [email protected] with the relevant details.
Yes! You can make changes to your booking details by emailing [email protected]. Details that can be changed include:
Workshop availability is set by Culturally’s vendors. In the rare event that a workshop books out during the customer’s purchase time, or during unforeseen circumstances, Culturally aims to make the transaction as seamless as possible by offering both customer and vendor a secondary booking time to ensure higher confirmation success rates.
A private workshop is one attended only by members included in your own booking. A public workshop is open to the vendors’ own customers and will be given in the local language the workshop is located in (E.g. Chinese in Shanghai).
Yes. Public workshops are generally cheaper.
Yes :) Culturally can provide you with an invoice if you provide the relevant details to [email protected].